Privacy policy

Last updated: June 27, 2026

GearD is operated by Seter Sarl, registered in Lebanon (Tax ID 4656/601), with offices in Al Bouchriyeh, Maten. This Privacy Policy explains how we collect, use, and protect your personal information when you visit gear-d.co or place an order with us.

By using our website or placing an order, you agree to the practices described below. Questions? Reach us at contact@gear-d.co.

Information We Collect

When you place an order or create an account, we collect your name, email address, phone number, delivery address, and order history. We do not store card details — payments are processed securely through our payment gateway. We also automatically collect device and browsing data (IP address, browser type, pages visited) via cookies, Google Analytics, and the Meta Pixel. Any messages you send us via WhatsApp or email are also retained.

How We Use Your Information

We use your information to process and fulfil your orders and coordinate delivery with our logistics partners; to send order confirmations, delivery updates, and customer service communications; to send promotional emails or SMS messages if you have opted in (you can unsubscribe at any time); to run targeted advertising on Facebook and Instagram via the Meta Pixel; and to analyse site traffic to improve our catalogue and user experience.

Cookies & Tracking

We use essential cookies required for the store to function (cart, checkout, session), analytics cookies via Google Analytics, and marketing cookies via the Meta Pixel to track conversions and serve personalised ads. You can disable cookies in your browser settings, though some parts of the site may not work correctly as a result.

Who We Share Your Data With

We do not sell your personal information. We share it only with trusted partners who help us operate: Net Logistics Co. for delivery; Shopify as our e-commerce platform; Omnisend for email and SMS marketing; Meta for advertising; and Google for analytics. All partners are required to handle your data securely and only for the stated purpose.

Data Retention & Security

We keep your personal data for as long as necessary to fulfil orders, resolve disputes, and meet our legal obligations — typically up to 3 years after your last order. Appropriate technical measures are in place to protect your data from unauthorised access.

Your Rights

You may request access to the personal data we hold about you, ask us to correct inaccurate information, request deletion of your data (subject to legal retention requirements), or opt out of marketing communications at any time. To exercise any of these rights, contact us at contact@gear-d.co. We will respond within 10 business days.

Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our site after an update constitutes acceptance of the revised policy.